1. Processing Time

• Order Verification: All orders are subject to verification and approval before they are prepared for shipment.

• Processing Standard: Orders are typically processed and shipped within 2–4 business days (Monday to Friday, excluding public holidays) following payment confirmation.

• High-Demand Periods: During peak sales or holiday seasons, please note that processing times may be slightly extended.

2. Shipping Methods and Delivery Estimates

We partner with reliable carriers to ensure the safe and timely delivery of your apparel. Shipping options and estimated delivery times will be provided at checkout.

Please note: These delivery times are estimates. Delays caused by customs procedures or unforeseen logistical issues are beyond our control.

3. Shipping Costs

• Shipping costs are calculated at checkout based on the weight of your total order, your shipping address, and your selected shipping method.

• We may offer free shipping promotions from time to time, which will be clearly indicated on our website.

4. Order Tracking

• Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package’s journey.

• Please allow up to 48 hours for tracking information to become active after you receive your shipping email.

5. International Shipping, Customs, and Duties

• Customs Fees: For international orders, the recipient is responsible for all customs duties, taxes, and fees imposed by the destination country’s government.

• Customs Clearance: ROYAL MEN’S is not responsible for any delays caused by customs clearance procedures in the destination country. We recommend checking with your local customs office for estimated import charges before placing your order.

6. Shipping Address Accuracy

• Please ensure your shipping address is accurate and includes the correct pin code and apartment number (if applicable).

• ROYAL MEN’S is not responsible for packages that are undeliverable due to inaccurate or incomplete address information provided by the customer.

• If a package is returned to us due to an incorrect address, you will be responsible for the redelivery fee.

7. Lost or Stolen Packages

• If your tracking information indicates that your package was delivered, but you have not received it, please contact the local shipping carrier directly to investigate.

• ROYAL MEN’S is not responsible for confirmed delivered packages that are lost or stolen after delivery.